Privacy Policy
Effective Date: September 2025
Last Updated: February 2026
TEFL Avenues (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information you provide when using our website www.tefl-avenues.com.
1. Information We Collect
We may collect and process the following types of information:
- Personal Information: such as your name, email address, phone number, and payment details when you register for a course, complete a form, or contact us.
- Technical Information: such as your IP address, browser type, operating system, referral source, and browsing activity on our website.
- Usage Data: including information about how you use our website, products, and services.
- Cookies: small files stored on your device that help us improve website performance, personalize your experience, and analyze traffic.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our courses, services, and website functionality.
- Communicate with you, including responding to enquiries and sending important updates.
- Process payments and manage course registrations.
- Personalize your website experience.
- Comply with legal obligations.
- Send marketing communications (only where you have consented or where permitted by law).
3. Sharing Your Information
We do not sell or rent your personal data. We may share your information with trusted third parties, such as:
- Service providers who help us operate our website, process payments, or deliver services.
- Legal authorities where disclosure is required by law or necessary to protect our rights.
- Analytics and marketing tools (such as Google Analytics) to help us understand website performance and improve services.
4. Data Storage & Security
- We store your personal data securely and take reasonable technical and organizational measures to protect it from unauthorized access, loss, misuse, or alteration.
- Your information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. International Data Transfers
As we operate in the UK, your personal data may be stored or processed within the UK or outside the UK, depending on the location of our service providers and operational systems.
Where data is transferred outside the UK or European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your information. These safeguards may include:
- Standard contractual clauses approved under UK data protection law
- Data processing agreements with service providers
- Measures aligned with the Data Protection and Digital Information Act (DUUA) 2025
We take all reasonable steps to ensure that your data remains secure and is handled in accordance with this Privacy Policy.
6. Your Rights
Under UK data protection law, including the Data Protection and Digital Information Act 2025, you have the right to:
- Access a copy of the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (subject to legal or contractual obligations).
- Restrict or object to the processing of your data.
- Withdraw consent at any time where consent is the basis for processing.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
Data‑Protection Complaints and Rights Requests
If you have concerns about how your personal data has been collected, used, or handled under UK GDPR or the UK Data (Use and Access) Act, or if you wish to exercise any of your data‑protection rights, you may submit your request by email or ask to provide it by another method. Please email info@tefl-avenues.com. We will acknowledge your request and respond within a reasonable timeframe.
7. Subject Access Requests (SARs)
You may request access to the personal data we hold about you by submitting a Subject Access Request (SAR). We will respond within one calendar month, unless your request is complex, in which case we may extend the timeframe by up to two additional months.
We may ask for proof of identity before releasing any data. All SARs are logged securely, including the date received, verification steps, data provided, and any exemptions or extensions applied.
To make a SAR, please contact us at info@tefl-avenues.com.
8. Cookies
We use cookies and similar technologies to enhance user experience, track performance, and deliver personalized content. You can manage your cookie preferences via your browser settings or through our website’s cookie consent tool.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal data.
10. Children’s Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
TEFL Avenues
Email: info@tefl-avenues.com
Phone: +44 7563 784219
Website: www.tefl-avenues.com